17 January 2006
ADVANCED IP TELEPHONY EQUALS PROFIT GROWTH FOR BUSINESS CENTRES USING SERVICE PROVIDER PRINCIPAL IT
The requirement for reduced operational costs and an enhanced portfolio of IT business services is driving the adoption of IP Communications at Principal IT, service provider for managed business centres. The application-rich Cisco Systems IP Telephony solution, delivered in conjunction with Logicalis Network Solutions (LNS) will, in turn, offer Principal IT's clients greater choice, flexibility and security for their converged IT services.
By implementing Cisco IP Communications, Principal IT will also be equipped with the tools to centrally host and manage business services 24/7/365, and the opportunity to increase their value proposition with new and existing clients, enabling a faster ROI and greater financial benefit to their clients.
"Our decision to make the move to IP Telephony was prompted by the desire to offer our clients, and subsequently for them to offer their clients, the best possible technology and telephony solutions available. We are operating in a niche market, delivering managed technology platforms to business centres, truly differentiating them from their competition whilst reducing their client churn and generating them greater margin. Our clients' customers want and expect the highest performance and need to be provided with the latest technologies that will streamline their business processes," said Adrian Coppin, Managing Director at Principal IT.
Once fully implemented the solution is set to become LNS' largest IP Telephony rollout in the UK, with over 18,000 users and a project value in excess of £3 million. Upon completion in the last quarter of 2006 more than 35 sites will be IP-enabled.
Mike Cummins, IP Communications Practice Manager at Logicalis Network Solutions said, "The IP Telephony solution for Principal IT's clients demonstrates the cost savings and efficiency gains that can be achieved by moving to a converged managed voice and data infrastructure. In working with Principal IT we are helping enforce their strategy as a leader in providing high quality managed technology and telecom services for the business centre marketplace. More efficient, advanced services to the end user are allowing Principal IT to generate its clients high profit margins from a continuously developing suite of services."
Coppin adds, "In carefully managing the complexity of such a large project, Logicalis Network Solutions and Principal IT overcame the technical challenges that could have presented obstacles to our key business operations. It has been hugely rewarding to satisfy our clients, and their customers, with the latest suite of technology services. We anticipate significant growth in our client base, especially those with an increasing number of virtual customers who choose to use our call handling services."
Logicalis Network Solutions
Logicalis Network Solutions consults, builds, supports and manages assured application infrastructures for business critical processes. Specialising in IP Communications, Storage and Security, LNS' team of experienced network experts design, deploy, maintain or manage high-performance networks and complex IT infrastructures for a wide range of UK businesses – from SME to Enterprise and Public Sector bodies.
Committed to providing customers with compelling solutions, LNS evaluate the business issues and objectives through its pioneering specialist Practice Model prior to proposing the deployment of any IT investment.
Logicalis Network Solutions is a part of the Logicalis Group of companies that employs 750 people worldwide, with offices in the UK, Argentina, Brazil, Paraguay, Uruguay, Germany and the USA.
Principal IT
Principal IT operates in two distinct niche market places providing fully or partially managed end to end technology and telecoms services to the Business Centre operators, and, providing corporate businesses with a suite of Tier 1 carrier and managed telephony services.
Principal IT's "Platinum Account Management" means all customers are provided with the pinnacle of customer service with a heavy emphasis on satisfaction.
This combination of robust quality technology and telecoms services, coupled with outstanding service implementation, allows Principal IT's customers to focus on their core business, with the absolute confidence and knowledge that their technology needs are being catered for both commercially and operationally.
With Principal IT's managed Cisco VoIP core infrastructure and Tier 1 IP network, it offers its customers the opportunity to experience managed services and access technologies without the high capital and operational costs involved in implementation and maintenance that would otherwise render such services commercially unviable.
For further information contact
Charlotte Sandy or Ruth Walters
Tel: 01291 626200
charlottes@cohesive.uk.com, ruthw@cohesive.uk.com